Refund & Returns Policy

Last updated: 21 July 2026 · Effective date: 21 July 2026

1. Your Right of Withdrawal

You have the right to withdraw from your contract with Vantage Wellness Ltd within 14 calendar days from the day on which you, or a third party nominated by you (other than the carrier), receive(s) the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of an unambiguous statement (e.g. a letter sent by post or email) before the withdrawal period expires.

You may use the following contact details to notify us:

• Email: info@expelttlife.world
• Post: Vantage Wellness Ltd, 12 Canary Wharf Lane, London E14 5AB, United Kingdom

It is sufficient to send your communication concerning the exercise of your right of withdrawal before the 14-day withdrawal period has expired.

2. Eligible Returns

To be eligible for a return:

• The item must be unopened and in its original, undamaged packaging.
• The return must be initiated within 14 calendar days of delivery.
• Proof of purchase (order confirmation or receipt) must be provided.

Food supplements that have been opened cannot be returned for hygiene reasons, unless they are defective or were delivered in error.

3. Return Process

1. Contact us at info@expelttlife.world with your order number and reason for return.
2. We will respond within two working days with return instructions and the return address.
3. Pack the item securely in its original packaging and include a note with your name and order number.
4. Send the item using a tracked postal service. We recommend retaining proof of postage.
5. Return postage costs are the customer's responsibility, unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email of the outcome.

If your return is approved:

• A full refund of the product price (including standard outbound delivery costs paid, if any) will be processed within 14 calendar days of receiving the returned goods, or from the day you provide evidence that you have returned the goods, whichever is earlier.
• Refunds are issued to the original payment method.
• We reserve the right to reduce the refund if the value of the goods has been diminished as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@expelttlife.world with photographic evidence where possible. We will arrange a replacement or full refund at no cost to you, including return postage.

6. Exceptions

The right of withdrawal does not apply to:

• Opened food supplement sachets or boxes, due to health protection and hygiene reasons, once the packaging has been unsealed after delivery.
• Items returned outside of the 14-calendar-day window without prior written authorisation from us.

These exceptions are in accordance with Article 16 of EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013.

These exceptions do not affect your statutory rights in relation to faulty or misdescribed goods.

7. Contact Us

For all returns and refund enquiries:

Vantage Wellness Ltd
12 Canary Wharf Lane, London E14 5AB, United Kingdom
Email: info@expelttlife.world
Tel: +44 20 3984 1100 (Mon-Fri, 09:00-17:00 GMT)

If you are unhappy with how we handle your return or refund, you may contact the Citizens Advice Consumer Service (0808 223 1133) or seek redress through the UK courts.